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Office Depot’s New Tech Aims to Boost In-Store Service and Omnichannel Access

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Office Depot is leveraging some of its newest hand-held technologies as it adjusts its operations during the COVID-19 crisis.

The retailer, which also operates the Office Max chain, said its stores remain open as essential businesses specializing in school and office supplies, offering online ordering and delivery options, too. In addition, it has added a curbside pickup service amid the pandemic, which makes use of the company’s new hand-held TC51 devices from Zebra Technologies.

“We recently implemented a curbside pickup program to better meet the needs of our customers and help them get what they need safely,” Jonas Stillman, Office Depot's director of store systems, told CO—. “This functionality was built out on our TC51 devices within a few days and has been a tremendous success.”

Office Depot last year transitioned from an iOS-based to an Android-based platform that allows the company to develop its own specialized applications designed to streamline workflows and improve customer service. After a thorough testing process, Office Depot selected and rolled out the Zebra Technologies TC51 handheld device, based on feedback from workers.

Meanwhile, Office Depot’s delivery drivers are carrying Zebra’s TC56 touch computers to facilitate contactless delivery through the company’s proof-of-delivery application.

 office depot employee using zebra technology in store

Expanding omnichannel capabilities

Office Depot has been using technology to put more selling power into the hands of its store-level workers as it expands its omnichannel capabilities amid burgeoning online orders.

The company is seeking to enhance the service levels in its 1,300 stores to provide a point of differentiation against rivals such as Staples and online sellers like Amazon, while at the same time making it as easy as possible for customers to buy product whenever and wherever they choose.

That push comes as Office Depot announced in January a partnership with Shipt, the delivery service owned by Target, to offer same-day delivery of office supplies from Office Depot store locations in 200 markets.

Taken together, the moves reflect strategic maneuvers by the chain to enhance the convenience it offers customers as the digital economy challenges office supply merchants, and as rival Staples adds co-working experiences to differentiate its own model.

A report from Zacks Equity Research noted that Office Depot has leveraged technology and automation efficiently, which is gaining traction in its e-commerce efforts.

“The recent collaboration with Shipt … to provide a quick and convenient shopping experience, is commendable,” the report said.

It has allowed us to shift labor from tasks that were not customer-facing to having more staff doing what they should be doing, which is selling more product.

Jonas Stillman, director of store systems, Office Depot

Automating tasks like inventory tracking and shelf-space planning

Office Depot has rolled out a suite of applications that its store-level workers can use to assist in the sales process when interacting with customers, and for operational functions such as inventory tracking and store planogram verification. The applications automate and consolidate many of the functions that previously had been done with a pen and clipboard or were performed on other systems.

“It has allowed us to shift labor from tasks that were not customer-facing to having more staff doing what they should be doing, which is selling more product,” Stillman told CO— in an interview at the National Retail Federation conference in New York.

The consolidation of applications on the single mobile device has also allowed the company to eliminate the use of paper for all store operations, he added.

The devices help employees provide better service to customers on the sales floor through applications such as a product lookup tool that allows workers to easily view details about any item the retailer offers. It also provides operational details about each product, such as where it belongs in the product planogram, whether or not it is available in the stockroom, and, if so, where in the stockroom it’s located. That particular app is used about a million times per day in the stores, Stillman said.

Another practical app that can help store-level workers drive more sales is the omnichannel application, which can be used to facilitate customers’ online orders for in-store pickup, or online orders that can be shipped to a customer’s home or office from the stores.

For store managers, the devices allow them to view store sales levels throughout the day — something that previously required them to go to a back office.

 Jonas Stillman headshot

Additional functionality

The device also includes applications that aren’t directly connected to product sales, such as skill training applications, and video messages from Kevin Moffitt, chief retail officer of Office Depot, that are designed to focus workers’ energy. The messages are broadcast to workers each time they log into their mobile device.

“It’s a message from him to make sure that all 25,000 associates in our retail stores are on the same page as far as what our priorities are,” said Stillman. “This device has helped us enable that, because all of our front-line associates have one of these devices in their hands.”

Stillman stressed that even though the devices have helped the company automate some of the functions that previously had been done manually, Office Depot has not reduced its store-level staffing, opting instead to have workers spend more time interacting with customers.

The new applications and devices required minimal training, he said, because the company worked hard to make sure they were intuitive and mimicked the flow of the previous processes.

Office Depot is also deploying 3,500 new TC56 devices from Zebra Technologies to its warehouses and delivery operations, said Norm Parker, who oversees Office Depot's supply chain field support teams.

Similar to the consolidation of functions on the in-store devices, the supply chain devices also will combine legacy warehouse functions in a new suite of applications that can be accessed on a single device.

Office Depot’s supply chain also will use a software application called Workforce Connect that will facilitate push-to-talk telephonic communications between distribution centers and between the distribution centers and the corporate office.

“Through our investment in Zebra technology devices, we have seen improved productivity, accuracy and delivery performance across our private fleet and fulfillment operations, which have contributed to an enhanced customer experience,” said John Gannfors, chief merchandising and supply chain officer for Office Depot.

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Published May 19, 2020


ODP Corp

About ODP Corp

ODP Corporation is a provider of business services, products and digital workplace technology solutions to small, medium and enterprise businesses. The Company is operating through its direct and indirect subsidiaries, maintains a fully integrated business-to-business (B2B) distribution platform of approximately 1,300 stores and online presence. The Company offers its solutions under the brands Office Depot, OfficeMax, CompuCom and Grand&Toy. The Company offers its customers the tools and resources they need to focus to start growing and to run their business.


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after our loved ones cross over, they are very anxious to let us know they are okay and are aware of what is going on in our lives. if we are not able to feel them around us, they will often give us signs that we cannot ignore. the person who is given the sign usually knows he or she is receiving a message from the other side. i always tell my clients that they do not have to look for signs – the signs will come to them.

the signs our loved ones give us most often are:

1) they come through as an animal. our loved ones are able to use their energy to go inside of an animal, such as a butterfly, ladybug, bird, or dragonfly – for a brief period of time. the animal does something it usually would not do, such as land on us, peck at our window, scream at us, etc.


does this remind you of someone?

2) they place common objects such as feathers, coins, or rocks in our path. our loved ones like to place things over and over again in our path that were significant to them. i have had clients come to me who have had jars filled with feathers, coins, and objects they have found in the most unusual places.


after my grandma died, we found dimes all the time. it was a symbol of the 10 people in our family.


3) they give off fragrances. we can often tell our deceased loved ones are around us when we smell their perfume, flowers, cigar or cigarette smoke, or any other familiar smell they had. there is usually no logical explanation of why the smell is there.

4) they make songs come on at the perfect time. we know they are around when their favorite songs come on at the right time with the exact words we need to hear. often the same song is played in many different places.

5) they come to us in dreams. one of the easiest ways for them to come through to us is in our dreams. all we need to do is to ask them to come, and they will. however, we should ask them to wake us up after they come, or else we will not remember the dream. a dream that is a true visitation will be very peaceful and we will know it is truly our loved one. we will remember this type of dream in detail many years later. (on the other hand, a subconscious dream may be frightening or feel bad. this type of dream is not your loved one.)


who was in your dream?


6) they show us the same numbers over and over. they loved to give us numbers that are relevant to them or you, such as birthdates, anniversaries – or repeating numbers, such as 1111, 2222, 3333, etc. these numbers may appear on clocks, billboards, or any other familiar place.

7) they allow us to feel peaceful for no reason . when our loved ones are in the room, they usually make us feel so loved and at peace. it usually happens at the most unsuspecting time, so there is no logical explanation for our sudden bliss.

8) they place thoughts in our head. because they in spirit form, our loved ones don’t have an audible voice. therefore, they give us messages telepathically. pay attention to thoughts that just “pop” into your head. we can tell the difference between our thoughts and theirs by backtracking our thoughts. if you can find the thought that triggered the thought of your loved one, it is probably your thought. if something your loved one would say just pops in your head for no reason, it is probably him or her speaking directly to you!

9) they love to play with electricity. they turn electricity on and off. they like to flicker lights, turn the television and radio on and off, and make appliances beep for no apparent reason.




10) they make buzzing noises in our ears. because our loved ones speak to us on a different, higher frequency, we may hear ringing in our ears when they are trying to get our attention. this is a sign telling you to listen to what they are saying.

the list can go on and on, but these are the most common ways they let us know they are around. if you haven’t received any of these signs, simply ask your loved ones to come to you to let you know they are okay. tell them to come to you in a dream and to wake you up after the dream.

. the more you are aware of the messages they are giving you, the more they will continue to allow you to know they are present. be patient and persistent, and i promise that they will give you the signs you have always wanted. they really are okay and want you to be too!

karen noe is a psychic medium, the author of “the rainbow follows the storm – how to obtain inner peace by connecting with angels and deceased loved ones,” “through the eyes of another: a medium’s guide to creating heaven on earth…,” and is the founder of the angel quest center in ramsey, nj. learn more at

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Although, it never bothers me in the least !!. However, I am sure that after the marriage she did not have any serious affairs. It took a lot of time to raise a child, various everyday problems.

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