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How To Request a Straight Talk Refund

Straight Talk is a Mobile Virtual Network Operator that sells prepaid wireless service. Lots of monthly plans are available, so there is something for everyone. They also offer three-month, six-month, and month plans at a discounted rate.

Some people complain about the data speed being slow from time to time, or phones with financing being costly, so they want their money back.

If you’re among those who want to get a refund, let DoNotPay help you claim what’s yours in the blink of an eye!

How To Request a Straight Talk Refund via DoNotPay

DoNotPay is one of the best tools to use to receive a refund. More and more Americans are signing up for DoNotPay because the app acts as your robot lawyer!

Follow these steps to get your money back in an instant:

  1. Open DoNotPay in yourweb browser and log in to your account
  2. Scroll down and click on Chargeback Instantly
  3. Follow the instructions from the chatbot
  4. Decide if you want DoNotPay to send a dispute letter in your stead

After you send in your request, DoNotPay will contact your bank, and we will send a letter with all the relevant Visa and Mastercard codes, as requested by the Fair Credit Billing Act.

How To Get a Straight Talk Refund on Your Own

If you want to get your money back from Straight Talk on your own, you have a few options to opt for. Check out the ways to request a refund in the table below:

Can You Request a Refund ViaYes/No
Live ChatYes
In PersonNo

Contacting Customer Service for a Straight Talk Refund

Getting in touch with Straight Talk’s customer service is a good idea whenever you have any questions or concerns. It is free and easy.

You can follow these steps to ask for a refund from Straight Talk:

  1. Call the Straight Talk Refund Department at
  2. Wait for an agent to pick up the phone or use DoNotPay to skip the phone queue
  3. Give the agent your contract number
  4. Tell them that you want to cancel your automatic refill plan
  5. Tell them your reason for cancellation
  6. Ask them for a refund after your cancellation is complete

The working hours of Straight Talk’s customer service are from 8 a.m. to p.m. EST, seven days a week.

Request a Refund via Live Agent Chat

You can also request a Straight Talk refund through the live agent chat option. Follow these steps:

  1. Go to Straight Talk’s support page
  2. Scroll to the bottom of the page
  3. Click the Contact Us button
  4. Press the Live Agent Chat button when the window pops up
  5. Press Chat Now
  6. Answer the questions as precisely as possible
  7. Explain your situation and ask for a refund

Automatic Cancellation for the Straight Talk Wireless Plan

Canceling the Straight Talk wireless plan is not difficult. All you need to do is follow these simple instructions:

  • Do not refill your account with any prepaid minutes, texts, etc.
  • Wait for your prepaid service to run out—it will expire after that

Straight Talk Product Return and Refund Policies 

Straight Talk doesn’t always allow a refund for purchased plans or returns of SIM cards and phones. The success rate of your refund request will depend on the place or the way you used to purchase the Straight Talk monthly plans, fixed or unlimited data plans, and phones.

Buying Straight Talk Products in a Store

If you bought a Straight Talk phone or service from a retailer or a wireless dealer, and not directly from Straight Talk, you have to look into their return policies and Terms of Service to find out if you are eligible to receive a refund.

Contact the store where you made the purchase and ask for clear information.

TracFone is not going to process the return of any Straight Talk phone you bought from a wireless dealer or a retailer.

Buying Straight Talk Products Online

If you bought your phone from Straight Talk’s website, you have 30 days from the day your phone was delivered to you to return it for either an exchange or a refund. You need to follow the return instructions that came with your phone, pay for the shipping cost, and send it back to Straight Talk.

Who Is Eligible for a Return?

Everyone who bought a product or service from Straight Talk can return it and receive a new one.

The product has to meet the following requirements to be eligible for a return:

  • The phone you are returning has to be bought from Straight Talk’s official website, and the IMEI number needs to be verified
  • You need to return the phone in like-new, working condition
  • The phone needs to be in the original manufacturer’s package with all the accessories, including battery, device, charger, and manual

You will have to pay for all the shipping costs and include the receipt if you want the process to run smoothly.

Issues You Might Encounter When Requesting a Straight Talk Refund

If anything is missing or the device is damaged, Straight Talk will not give you your money back.

If you send a device that Straight Talk does not want to accept, they will send it back to you without any additional fees.

How Can I Check the Status of My Refund Request?

If you want to check the status of your refund request, you can do it in the following ways:

  1. By calling Straight Talk’s customer support
  2. By sending them an email

Calling Straight Talk’s Customer Support

To check the status of your refund request, call Straight Talk’s customer service in the following way:

  1. Dial
  2. Wait until an agent picks up the phone or use our app to jump the phone queue
  3. Ask them about the status of your refund request

Calling customer service can be a real hassle. If it annoys you, you can always ask DoNotPay for help. DoNotPay can wait on hold for you when you call any company’s customer support and notify you when an agent is available to speak to you.

Sending an Email to Straight Talk

You can write an email to Straight Talk to inquire about the status of your refund request. Send an email to [email protected]and include all the necessary information for a customer support representative to get back to you as quickly as possible.

How Long Will I Have To Wait for My Straight Talk Refund?

If every requirement and condition has been met and you requested a refund, the payment will be processed. You can expect to be paid in 30 days or less. You will be able to see the credit on your credit card statement between one and two billing cycles.

What Else Can DoNotPay Help Me With?

DoNotPay is a wonderful and convenient app that can help you fight corporations and beat bureaucracy. What are you waiting for? Check out our app in any web browser, and let us know if you have any questions. We are always at your service!

We can help you with:


Straight Talk Wireless

Rated with 5 stars
Raymond of Port Saint Lucie, FL Verified Reviewer
Original review: Aug. 14,

Reliable service is very important to me. Straight Talk has been my provider for 8 years, and I have always gotten the best price on data and the most reliable service. The coverage has been excellent. There have been many times where people whom I am with couldn't use their phones and they had to use mine. Aside from hardware issues (with the phone itself) I don't remember having any problems with the service. I always recommend Straight talk.

Rated with 4 stars
Robert of Vestavia Hills, AL Verified Reviewer
Original review: Aug. 13,

All the years I've had this carrier. I've only had one disagreement with them. I ended up losing 3 weeks of prepaid service that I had paid for. I bought a new phone. Transferred my phone number. But less than 1 week later. My service was cut off. And had been less than one week since I bought the $90 prepaid card. That covers 2 of the $55 ultimate unlimited accounts. But I didn't save the pin numbers. The other line maintained its full month of service. But because I didn't keep the old pin number. Customer service told me that there was nothing that they could do to help me with the loss of the 3 weeks of service. So that was my bad experience.

As far as service coverage, reliability, clarity I have never had any complaints with Straight Talk. Always dependable coverage area. Always at the very least there has always been live customer support, when needed, 24 hrs. a day. Maybe a little difficult to fully understand the foreign dialect/accent at times. But they have always been there to talk to when needed. That by itself is saying a lot these days.

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Rated with 5 stars
Denise of Arcola, IL Verified Reviewer
Original review: Aug. 12,

Straight Talk Wireless offers affordable terms and rates, quality merchandise with flexible purchase options, a variety of packages and services to meet wireless mobile and internet needs; and, has user-friendly online technology that adds a little fun while earning perks!

Rated with 5 stars
profile pic of the author
Christian of Pittsburgh, PA Verified Reviewer
Original review: Jan. 1,

The first time I tried Straight Talk, it didn't go well and I wrote a bad review. The review was accurate to my experiences then, however, I tried them again and now I really think their customer service has improved beyond my wildest imagination! Their product offering has also improved as they have added hot spot tethering to their services. I am happy to be with them.

Rated with 4 stars
Meloni of Pleasantville, PA Verified Reviewer
Original review: Nov. 26,

In my family was done with ATT so at that time I researched and for only one line and buying the brand new (at that time) iPhone 5 I would pay at the least amount but most likely more than $ more over 2 years if I went with Verizon than if I 1st bought the phone then prepaid each month. This was not counting Verizon's extra fees (like if I was late paying a bill). I don't like to be wasteful nor over-consumptive so I went from original iPhone 3 (had used for at least 4 years at that time and it still turns on!) to the iPhone 5 which I'm STILL currently using so I can't even comprehend the amount I've actually saved beyond the original 2 years seeing how I'm on years now.

I vaguely remember the initial set up was easy. I'm sure if I called Straight Talk I could continue to use this phone but they have been sending out notifications on how the towers/service is being updated and I need to get a new phone (even tho I made sure I got the iPhone 5 with LTE but just never had them turn it on because I live in a rural area) but I do need a new phone because I've run out of memory years ago so I am planning/researching the newest iPhone 12 and various carriers/plans/etc and came across this and decided I needed to chime in since I've used straight talk for so many years.

Living in rural northwestern Pa we only got better than spotty 1 or 2 bars of service In 1 upstairs bedroom about a year or 2 ago so I've really almost never been able to use a cell at my house except on wifi. Don't have to travel far tho to get signal and I would say I average at least several hours daily using cell service instead of wifi. There have only been 3 times I've had a problem with the service, which was the data all of a sudden wouldn't work, everything else still worked good but just wouldn't connect to internet or had no cell data.

The 1st time it happened (probably after about 2 years in) customer service gave me the run around trying to blame my phone so I had to drive 2 hours to Apple store to have them verify nothing was broke/wrong with the phone itself. In the end(after several calls over a few days) what they had to do was have me on the phone while they called Verizon to have Verizon reset my number with the towers, which I can only imagine the Verizon people giving them a terribly difficult time since yes they are terrible to try to understand because of their accents. I think what the problem was is that periodically Verizon updates their towers and my phone was turned off at my house since I didn't get service so it didn't automatically update.

Anyway the next time it happened I knew what the problem was so when I called in I "slowly" explained (making sure I didn't talk too fast so they could also understand me) that this had happened before (I had written down the dates/names/etc the 1st time it happened so idk if that helped) and how it was fixed and they still wanted me to like factory reset my phone but I just said ya I already had done that because I knew that's what I had to the 1st time even tho I hadn't and it only took 1 call this time and 1 the final time it happened so I actually had excellent experience with customer service the 2nd & 3rd times.

I think part of the problem is that when something isn't working with our phones we're already extremely frustrated but to add on this communication barrier really worsens the situation for ourselves because it's not that we just have a difficult time understanding them but they can't understand us either, so when I called the last 2 times I made sure I sounded extra friendly, not frustrated, made sure I was speaking very clearly and kinda slow so they had a much easier time understanding what I was saying. I never have experienced dropped calls or slowed data but I don't rely on it for constant internet access either so a few years back they came out with more plans around the number of Gb of data and pricing so I think I went from paying $45 to $35 now for the same thing.

From researching a little online I think there might be other prepaid companies like straight talk in my area that might be even cheaper but even tho there are several recent bad reviews for straight talk (many seem to be about trying to buy a phone thru their site which I wan't going to do anyway) I think I'm just going to stick with them seeing how over the years I can't even imagine how much money I've saved and I've hardly had any problems only had to contact them 3 times and the last 2 times were quite pleasant and helpful.

They also have a points program so every time you add a service plan you get so many points but you can also write reviews on social media/their site or watch commercials or play games for points which can be used to get a service plan or towards a new phone. I've seen no mention of their rewards program. It's too difficult for me because of this rewards program and also not knowing anyone else in my area who has some other company to inquire about the reliability, to try to calculate how much or if I'd even save by switching to another prepaid carrier.

If in the future I learn that I'd save a lot by switching then I would consider and I would switch if it would save me at least $50/year I figure every penny counts and at least in the area I live in if I can pay less for virtually the same exact thing then it's a win for me! I figure since there's no contract I can leave straight talk ANY time so if something better/cheaper comes my way then I'll choose that or if straight talks service starts to slow or drop calls then I'd switch but I would definitely recommend straight talk and think that if it's a cheaper option in your area then you should try it and see for yourself if your internet is slower or not you can always switch since there's no contract!

Read full review
Rated with 2 stars
tammy of Henderson, NV Verified Reviewer
Original review: Oct. 2,

I have had few issues with this business since I've been with them for a few years now. They act like they don't know what they're doing when mostly speaking to female managers when they answer the phone. Months ago, I called up regarding call waiting where I can't seem to get other call while on the other line and they said they fixed it and they never did. Last night and three times today I called and they messed up two of my calls assuming I have no phone line now because whatever they did on their end messed up my phone and the phone base device till finally after resetting it was okay. Then they said they will call back 15 min later to check back but it was around hours later they checked back. Really?

Rated with 1 star
Tina of Leeds, ME Verified Reviewer
Original review: Oct. 1,

I have Straight Talk and for the last 2 months, my service keeps going out and, when I do have service I still can’t send text messages. I also have no data. I have called them and they act like the issue is on my end! After looking online for answers, I see that thousands of people are having the same problem. I told them I want my money back but, they refused and I can’t get a straight answer out of them, in regard to what the problem really is! I know I have missed so many calls and have lost money because I work from home and rely on my phone, for work. This is an outrage!!

Rated with 1 star
Danielle of Thomasville, NC Verified Reviewer
Original review: Sept. 29,

I'm just gonna keep this short DON'T deal with Straight Talk. They don't know what they're doing. They can't answer your questions. I ordered 2 phones from them. One was canceled and I've still yet to get a answer why. I've been waiting on mine to come. I can't cancel with them until I get it. I was told it would come Tuesday then Wednesday now they saying Thursday before I get it. I'm so mad!!! And the dumb people in customer service can't even give me a straight answer. Just wanna transfer me and say their department doesn't handle it. Apparently no one does!!! I will make sure everyone knows not to go with them. I truly regret this decision!!!

Rated with 2 stars
Israel of Patrick Springs, VA Verified Reviewer
Original review: Sept. 27,

Got online chat with Straight Talk. Went through the check list they have and said they couldn't help me. My phone isn't but 6 months old. I do have insurance on it But it's still under manufacture warranty. Insurance won't take effect until after manufacturer warranty ends. Also I have been with straight talk for many years.

Rated with 1 star
Patricia of Berlin, NH Verified Reviewer
Original review: Sept. 27,

I've had no service for 5 days, after I paid for service already. Someone is using/abusing my card here and will be reported for the last time this morning to my bank and BBB. Do NOT USE Straight Talk or your bank card!!! I've gotten the run around for 5 days.. today is a new day and I've had enough. I'm pressing charges!!

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Contact Straight Talk Wireless Customer Service

Straight Talk Wireless Phone Numbers and Emails

Customer Service:

  • ()

    Sim Customer

  • ()
  • ()

Straight Talk Wireless Emails:

Customer Service

Customer Care Center


Straight Talk Wireless Contact Information

Straight Talk Wireless Website:

Straight Talk Wireless Online Chat:

Corporate Office Address:

Straight Talk, Inc

NW th Avenue


United States

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Straight Talk Wireless Rating Based on Reviews

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Exchange, Refund and Cancellation Policy

Discounts and Special Offers


All K Straight Talk Wireless reviews

Summary of Straight Talk Wireless Customer Service Calls




Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Straight Talk Wireless Customer Service?

Staff Question:

  • “My phone service won't work”
  • “I want my services switched over to my new iPhone XR”
  • “The service is not working”

Product/ Service Question:

  • “Network is not working”
  • “Phone screen broken switch SIM card to a different phone still doesn't want to work”
  • “Get connected”

Activation/ Cancellation Question:

  • “To cancel Auto refill”
  • “To activate a phone”
  • “Activate new phone”

Payments and Charges Question:

  • “I want to pay my bill for Straight Talk for ”
  • “Want to pay bill”
  • “Pay friends cell phone bill”

Account Question:

  • “I need my account number and pin”
  • “I need my account number”
  • “Reset my password for my voicemail”

Cards Question:

  • “I purchased a straight talk card for my i phone six it got locked so i took it to a cell phone place and they had to erase everything on the phone so i have to start new again so the card i purchased will it work for my i phone six”
  • “Get my pin and password”
  • “Refill card wasn't put towards my phone bill”

Request for Information Question:

  • “Need help with a imei”
  • “I have a question”
  • “Need to talk to customer service”

Return/ Replace Question:

  • “Return Devie”
  • “I was told to return my phone because it doesnt work”
  • “I need to see if I can change an AT&T phone that I bought”

Shipping and Delivery Question:

  • “Bought a phone didn't get it yet”
  • “My shipping address for my order is wrong and did not receive a number for the phone i ordered”
  • “My order was sent to the wrong address”

Refund Question:

  • “Refund”
  • “Won't refund unauthorized charge”
  • “Refund or activate my phone”

Employment Question:

  • “To see if u can wait until the 3is day I get paid”

Other Question:

  • “Data”
  • “Change number”
  • “Cannot make calls”


Straight Talk Wireless Terms of Service

To read more:

Straight Talk Wireless Privacy Policy

To read more:

Straight Talk Wireless FAQ

To read more:

Top Straight Talk Wireless Services

Phone Service, Phone Plan, Customer Care

Top Straight Talk Wireless Products

Sim Card, Mobile Hotspot Plan, Account

Straight Talk Wireless Pros and Cons

Pros: Price, Unlimited plan has served me well, No contract, Good until you need help, Cost

Cons: Horrible customer service, Customer service staff, Misleading terms of service, Poor service quality, Customer service unable or unwilling to help

Related Companies

America Movil, TracFone, Safelink Wireless, Total Wireless, Simple Mobile


Straight Talk Wireless is a Mobile Virtual Network Operator that was founded in It is a major American no-contract cell phone provider in the U.S. It is operated by TracFone Wireless Inc. The company provides handsets from such manufacturers as Samsung, Motorola, LG and Nokia. Straight Talk offers a free mobile phone and limited quantity of vocal minutes every month for low level income families. The company provides two no-contract plans: an unlimited one at 45 per month and the second is ALL YOU NEED for 30 monthly fees. Straight Talk offers a broad choice of cell phones that feature such characteristics as camera, sliding bars, QWERTY keyboards, etc.

Straight Talk Wireless reviews and complaints

Straight Talk Wireless is ranked 74 out of in Telecommunications category

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Searching for Straight Talk Refund Department info? You have come to exactly the right place. We collected all data about Straight Talk Refund Department.

Return Policy - Straight Talk Wireless
    Our Policy If for any reason you are not completely satisfied with your order, simply contact customer service for instructions on how to return your order for a full refund. If and when you are ready to place another order, we will be happy to serve you again.

How To Request a Straight Talk Refund [98% success]
    Call the Straight Talk Refund Department at Wait for an agent to pick up the phone or use DoNotPay to skip the phone queue Give the agent your contract number Tell them that you want to cancel your automatic refill plan

Return, Warranty and RMA. - Straight Talk Wireless
    If the phone is found to not be defective and a refund is requested, a % restocking fee will be applied prior to refund depending on the condition of the phone and the completeness of the return. Shipping is non-refundable. A $10 shipping and handling fee will be applied to all refunded goods. •

Struggling to get a Straight Refund From Straight Talk
    Oct 09,  &#; Struggling to get a Straight Refund From Straight Talk Wireless. When I called to complain, they transferred me to the refunds department, where I waited on …

Terms and Conditions of Service Straight Talk Wireless
    straight talk products and service are provided on an “as is” and “where is” basis and by using any product or service you agree that tracfone wireless, inc. d/b/a straight talk will have no liability except as expressly provided in this agreement for any failure, defects, malfunctions, or …

Is it impossible to get a refund from Straighttalk
    Your Straight Talk Product will only operate when your Service is active and you have a positive Service balance in your account (Services may include minutes, texts, data and Service days depending upon the Product). Minutes, texts, data and Service days do not have cash value and do not accumulate. Straight Talk Services are non-refundable.

Prepaid Phone Settlement
    UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF CALIFORNIA If you had a Straight Talk, Net10, Simple Mobile, or Telcel America “Unlimited” Mobile Service Plan, you may be entitled to a cash refund from a class action settlement. A federal court authorized this notice.

Straight Talk Refund/Return Policy - HowardForums
    Nov 19,  &#; Straight Talk Refund/Return Policy HowardForums is a discussion board dedicated to mobile phones with over 1,, members and growing! For your convenience HowardForums is divided into 7 main sections; marketplace, phone manufacturers, carriers, smartphones/PDAs, general phone discussion, buy sell trade and general discussions.

6 Ways to Make a Claim Against Straight Talk Wireless
    A lot of people looking to file a claim against Straight Talk Wireless are looking to make a claim with the insurance covering their broken Straight Talk Wireless phone. If you purchased your insurance from Straight Talk Wireless directly, it is managed by a company called Service Net, and the site to make a Straight Talk Wireless phone claim

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Talk department straight shipping

*At 2G speeds, the functionality of some data applications, such as streaming audio or video may be affected. Please refer to the latest Terms and Conditions of service.

"Up to half the cost" is based on a comparison of the monthly cost of the $45 Straight Talk Unlimited Plan and the monthly cost of comparable no-contract, single line plans with unlimited talk, text and data on the top two carriers. Excludes taxes, fees, autopay discounts and limited time pricing. Source: Competitor websites November

?By texting keywords to , you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy.

�To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Actual availability, coverage and speed may vary. LTE is a trademark of ETSI.

Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply.

�The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires days after last use or 30 days after your service is suspended, whichever occurs first. Available online only.

**Each account is allowed to dial up to 15 unique international telephone numbers during a day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at

Straight Talk� is a registered trademark of TracFone Wireless, Inc. TracFone Wireless, Inc. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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