Hp probook ram upgrade

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<edit> Resolved with a Bios update </edit> - thanks for the help :)

Just a heads up - although it may well be just my rotten luck

According to HP - this Probook takes DDR4 PC4 SODIMM up to So ordered an 8Gb crucial module to upgrade the supplied 4Gb - giving a total of 12Gb.

Nope - nothing doing the 4Gb works fine (as expected), remove that and put the 8Gb in - that works fine. Put both in together and eventually get 2 low beeps followed by 2 higher beeps

Oh well - this user will have to put up with 8Gb ram for now then.

https://support.hp.com/gb-en/product/hp-probookg4-notebook-pc//document/c#AbT5



Edited May 19, at UTC

Best Answer

Michaelhz

Cayenne

OP

Sounds odd why it would throw a fit. Would try again and switch the sticks around perhaps? The Probook supports that configuration as it supports up to a 8GB stick in each slot. It does show it should be happy running dual channel with 1x8GB+1x4GB configuration. http://hwww1.hp.com/ctg/Manual/c (Page 2) As noted, but not that it should make or break an upgrade, was the BIOS up-to-date before upgrade time?

View this "Best Answer" in the replies below »

7 Replies

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starg33ker

Ghost Chili

OP

The RAM you tried to install may have been bad. Have you looked up the beep sequence with HP support to confirm or issue an RMA?

8GB should be enough memory in most cases.

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Andrew_F

Tabasco

OP

As it worked by itself I assumed it was just not compatible with the supplied SODIMM - which I forgot to add is PC4 T - so a mix of speeds.

Unfortunatly I don't have any other laptops with the same memory config to experiment with - and as I specified the additional module (through our normal IT supplier - not HP) I can't do an RMA.

Like you say - 8Gb should be ok - although this is going to be used for graphics too so the additional memory would've helped - if it's not enough I'll just get a second 8Gb one.

There's an outside chance that the laptop just won't accept two memory modules - even though each slot works on it's own - if that's the case then that's an RMA for the laptop

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starg33ker

Ghost Chili

OP

Andrew_F wrote:

As it worked by itself I assumed it was just not compatible with the supplied SODIMM - which I forgot to add is PC4 T - so a mix of speeds.

Unfortunatly I don't have any other laptops with the same memory config to experiment with - and as I specified the additional module (through our normal IT supplier - not HP) I can't do an RMA.

Like you say - 8Gb should be ok - although this is going to be used for graphics too so the additional memory would've helped - if it's not enough I'll just get a second 8Gb one.

There's an outside chance that the laptop just won't accept two memory modules - even though each slot works on it's own - if that's the case then that's an RMA for the laptop

Ah, I overlooked that. Sorry! Did you mismatch the speeds? Does one DIMM work in either slot? That is pretty weird.

I'd check out Task Manager to see if it needs more than 8GB. If the user isn't utilizing all or most of the available memory then the 8GB should suffice. My guess is that it'll work if the type of design she does can be done from a ProBook.

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Michaelhz

Cayenne

OP

Best Answer

Sounds odd why it would throw a fit. Would try again and switch the sticks around perhaps? The Probook supports that configuration as it supports up to a 8GB stick in each slot. It does show it should be happy running dual channel with 1x8GB+1x4GB configuration. http://hwww1.hp.com/ctg/Manual/c (Page 2) As noted, but not that it should make or break an upgrade, was the BIOS up-to-date before upgrade time?

1

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Priscilla@HP

Ghost Chili

OP

Hello @Andrew_F, thank you for your post which has received some very helpful feedback from the other IT Pros.  See also the input from our consultant:

########

HP ProBook G4 Notebook PC - Software and Drivers

HP ProBook G4 Notebook PC - Maintenance and Service Guide

From the Maintenance and Service Guide:
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.

Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32).
3. Disconnect all external devices connected to the computer.
4. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
5. Remove the service door (see Service door on page 33).

Memory
Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC, MHz, DDR4 SODIMMs
NOTE models run at MHz; models run at MHz
Supports the following configurations:
● MB ( × 2; dual channel)
● MB ( + ; dual channel)
● MB ( × 1)
● MB ( × 2; dual channel)
● MB ( × 1)

Dual-channel
Maximized dual-channel performance requires SODIMMs of the same size and speed in both memory slots.

NOTE: Due to the non-industry standard nature of some third-party memory modules, we recommend HP branded memory to ensure compatibility. If you mix memory speeds, the system will perform at the lower memory speed. With Windows Starter bit operating systems, the amount of usable memory is dependent upon your configuration, so that above 3 GB all memory may not be available due to system resource requirements.

Memory modules
8-GB, HP part number
HP 8GB PC DDRMHz non-ECC Unbuffered CL17 Pin SODIMM V Single Rank Memory Module

4-GB, HP part number
HP 4GB PC DDRMHz non-ECC Unbuffered CL17 Pin SODIMM V Single Rank Memory Module
########


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Andrew_F

Tabasco

OP

Thanks for the replies.

It's a "Brand new" unit from our suppliers - so I'd not looked at the bios - I'll take a look today and try again.

@[email protected] - thank you - it wasn't meant as a negative about HP - just that I'd managed to get two (Non-HP) memory modules that don't like to work together in an HP unit - first time I've had this in many a year (I've been in IT for ~20 years).

@starg33ker - the user hasn't started yet and this unit is already a lower spec than was requested - the requested unit could've replaced most of our server - and cost a similar amount! ;) We'll see how they go and just get another 8Gb the same - as (I hope!) 2 memory modules of the same spec should work.

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Andrew_F

Tabasco

OP

Well - there you go upgrade to Rev.A - released 17th April - check it boots ok. Shutdown, install the original 4Gb in the second slot alongside the 8Gb - boot - one bios warning about the memory change and then it boots up! :)

Thank you HP! :)

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Sours: https://community.spiceworks.com/topic/hp-probookg4-ram-config
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So, my wife is switching over from using her SMART Slate with her Macbook Air (provided by the college she works at), & I now get to use her HP ProBook s. I know that, since we bought it back in , the specs are a little dated now (core iM Sandy Bridge CPU, PC/MHz DDR3 RAM, GB HD, Intel HD iGPU), but I'm not planning on major gaming with it -- most likely limited to Earth Defense Force: Insect Armageddon, maybe Age of Empires 2/Starcraft/Rise of Nations, maybe even Halo: CE -- so for the most part it should be fine.

That being said, I wouldn't mind perhaps improving it a little bit. It has the original "Hyundai" RAM in it (4GB stick, appears to be CAS 9 based on CPU-Z), but there's a 2nd slot available. Normally, I'd have just made sure that I found a compatible part for it. The problem is, even HP doesn't seem to exactly provide the same part anymore. They list a replacement part on their support site for my particular laptop (using its serial #), but when I look for that part on Amazon, for example, it lists it as PC/MHz DDR3, with a CAS And that's not just for the 3rd-party sellers, or even well-known brands like Kingston or Crucial. I'm talking about HP-branded RAM direct from HP itself.

Now, my questions are:

1. Do I ignore the CAS differences as being due to the rated speed differences (i.e. does CAS 9 @ MHz = CAS 11 @ MHz)?

2. If there's a difference, then is there also a difference between CAS & CL, or are they just different ways of listing the latency?

3. Would it be better to get the HP-branded RAM (even though technically both sticks would be rated at different speeds), or would I be better off starting fresh with a new set of two 4GB sticks?

The main reason I'm asking is that HP wants about $90 USD for a single 4GB "replacement" stick, but I can pick up a 2x4GB Crucial kit from the local Micro Center for about half that ($50 USD for CL 11, $60 USD for CL 9).

4. Whichever way I go, is it going to be difficult to pop the new RAM in place, or should I consider paying Micro Center to install it for me?

 

Sours: https://forums.tomsguide.com/threads/ram-upgrade-on-probooks/

HP ProBook G4 using Intel&#;s latest seventh generation core iU processor, while choosing the 4GB memory and 1TB mechanical hard drive, which is currently the standard entry-level business laptop, and cost-effective is very outstanding.

It uses a inch TN screen with a resolution of x , the weight of kg, the travel weight of kg, the weight for a inch notebook is acceptable.

HP ProBook G4 large body must be equipped with rich ports. On the left side of the fuselage, we can see the power jack, VGA, HDMI, USB, Type-C, and SD card slot. On the right side of the fuselage, we can also see the DVD burner, headphone microphone composite port, USB × 2, RJ45, and security keyhole. So the equipment can be meet the general daily needs.

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1. Removing the service cover

Remove three screws securing the service cover.
Pry up and remove the cover.

Under the service cover, you can get access to the hard drive module, RAM and wireless card.

2. Removing the RAM

HP ProBook G4 has two RAM slots and comes with one SK Hynix 4GB PCT RAM. According to HP&#;s website information, the laptop supports up to 16GB RAM, so you can remove the existing RAM and add two 8GB PCT RAMs.

3. Removing the wireless card

Remove one screw securing the wireless card to the motherboard.
Unplug two antenna cables from the wireless card.
The laptop comes with an Intel Dual Band Wireless-AC It supports ac, 2 x 2 Wi-Fi and Bluetooth adapter.

4. Removing the hard drive

Remove two screws securing the hard drive module.
Lift up the black tape and slide it to the right, you can remove the hard drive from the laptop.
The laptop features a Toshiba MQ01BD 1TB hard drive, HP P/N:

5. Removing the keyboard and palm rest

Remove all visible from the bottom cover.
Flip over the laptop. Insert a pick under the keyboard. Pry up the keyboard and place it on the palm rest. Disconnect the keyboard cable from the motherboard.
Remove all screws securing the palm rest.
Disconnect four cables from the motherboard. Pry up the palm rest with a guitar pick.

With the palm rest removed, you can get access to the battery, cooling fan, and motherboard.

6. Removing the battery

Lift up the battery and take it out of the laptop.
HP ProBook G4 comes with an V, 48Wh, mAh Li-ion battery, HP P/N: , HSTNN-LB

7. Removing the cooling fan

Disconnect the cooling fan cable and remove one screw. You can remove the cooling fan.

8. Removing the heat sink

Loosen six screws securing the heat sink. You can remove the heat sink from the motherboard.

Black: Intel Core iU GHz Processor (4M Cache, up to GHz) with Intel HD Graphics
Yellow: NVIDIA GeForce MX

Intel Core iU GHz Processor

NVIDIA GeForce MX

Source

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Sours: https://www.laptopmain.com/hp-probookg4-disassembly-and-ram-hdd-upgrade-options/

Ram hp upgrade probook

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