Gem nails rochester ny

Gem nails rochester ny DEFAULT

Kaitlyn Horswell

Super friendly staff and excellent service!

F. Palardy

Absolutely love this place.


They even offered me drinks like water and even sodas.

Lauren Miller

This is the worst manicure I’ve ever had. I made an appointment via phone the day prior for two friends and I to get mani-pedis. I was immediately told that they could take us, no questions asked. However when we arrived, the place was packed and one friend waited fifteen minutes to be served and another 25 minutes. The woman who did my nails was sweet and gentle; however I could have done them myself for ten times better quality. She barely touched my cuticles and left gaps in the corners. I had to continuously ask her to fill in a corner or side of the nail, and the end result was still sloppy. Also, she was ready to apply the top coat and I had to stop her because there were parts of my nail that were not completely covered by the gel polish (sheer in some areas). Even with saying all that, my nails were horrendous! Uneven and sloppy. I can’t imagine what they would look like if I hadn’t said something. When she finished they felt sticky. It wasn’t until another employee overheard me tell a friend this and they sprayed something on my nails (however they completely ignored the part where I told my friend it was the worst manicure I’ve ever had).One of my friends had a regular manicure, no gel, and one of her nails chipped with an hour of the appointment – when were sitting at dinner- no hard labor or anything.Needless to say we won’t be going there again. I’m extremely disappointed and cannot believe I paid $57.60 for a very crummy manicure and a mediocre pedicure (barely any shine). I have no idea how this place has such good ratings

F. Palardy

Absolutely love this place. Small, cozy, talented and SO accommodating. I don’t go as often as I wish I could,but they always remember me and ask me how I’m doing.

Darcy Lighthouse

Always come out with beautiful nails and toes! My favorite salon ever

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You are viewing the details for the salon, Gem Nails, located in Rochester New York. To help you get a better view of this Rochester nail salon, we provide the business contact information including their address, phone number, website, hours of operations and if available, what services they provide at this location. If you are planning to visit this establishment, we first suggest that you call them, using the salon phone number listed below, to verify if they accept walk-ins or require an appointment so you can schedule a visit, if required.

When you call them, you can ask if they offer any additional services and ask for their current prices. If you prefer, you can check for "a la carte" pricing. Most manicuring services are offered "a la carte" (i.e., application of nail strengthener or moisturizer may be an additional charge over the price of the basic manicure). When speaking with them, inform the manicurist what you want and ask what it will cost before having the manicure completed.

Before Visiting This Salon

Before you visit Gem Nails, we highly suggest that you verify the business or persons license. You can lookup a cosmetology license online by visiting the New York Board of Cosmetology license verification page. If you find their license, you can then be able to view any disciplinary records, allowing you to make an informed choice about the person or business providing you service.

Be responsible for your Own Health

If you have a health history that may trigger a reaction or other problems, be sure to let the Gem Nails Salon nail technician or cosmetologist know. These professionals are not allowed to ask about your health information. They perform their services based on what they can see and what you tell them. If you are getting a pedicure, try not to shave your legs 24 hours prior to the service. This reduces your chance of infection from a dirty tool or item used during your service. If you have cuts, blisters or other injuries prior to getting services, you may want to reschedule your visit. Even minor injuries can increase your risk of infection.

Reasons to consider using a different salon

Once you arrive, one of the first things you should do is take a look around. Take this opportunity to look at person performing the service you plan to receive and the overall activities in the salon. See if employees are washing their hands. When performing a pedicure, are they washing their clients feet? Are areas where services are provided clean and organized? Here are a few other reasons that may require you to re-consider looking for another nail salon:

  • Salons that do not look clean in general
  • Services provided to clients with infected fingers, nails, toenails or feet
  • Salons using dusty or dirty nail files and other tools
  • Restrooms are dirty or unkempt, lack liquid soap and/or clean towels
  • Nail files and other tools stored in a dirty drawer or container or mixed with clean tools
  • Nail files or other tools placed in dirty or contaminated-looking solution
  • Razors used on your feet to remove a callus
  • Products used from unlabeled or unmarked containers
  • Methyl methacrylate (MMA) used to glue false nails to nail beds

When the person who is providing the services is ready for you, make sure they have the proper license. The law requires that the license is displayed for public viewing. You should see a license displayed on the wall as you enter the Gem Nails or an individual's station. If you cannot find it, then you can inquire to see the license. The type of license should be for a cosmetologist or nail technician. Any other license does not cover those services. If someone refuses to talk about a license or won't produce it, that should throw up a red flag. It's very possible the person or business is not licensed to perform the service.

"Single-use" items mean single use. Items such as paper nail files, orangewood sticks, pumice stones, or foam flip-flops don't survive the cleaning and disinfection process. If you see that these items are used or dirty, ask for a new, clean item. Multi-use tools that are metal and plastic must be cleaned and disinfected with each new client. If there is an appearance of lotion, skin, hair or anything that shows the tool hasn't been cleaned or disinfected, it shouldn't be used.

Ask the cosmetologist or nail technician to clean and disinfect the item before it is used on you. Observe the condition of the manicuring table. The manicuring table is required to be properly sanitized between each client. A sterilizer (a container filled with a disinfectant solution for sterilizing manicuring tools) should be visible on the table. The manicuring tools also must be properly sanitized between each client. Manicuring requires the use of chemicals (such as acetone) and salons must be properly ventilated. If you are conscious of a strong chemical odor, proper ventilation may not be in place.

Pricing and Advertising

The price list for all services must be posted in a conspicuous place in the salon. No salon may use any advertising which is misleading or inaccurate or misrepresent any materials or services, terms, values or policies.

In the end, trust your instincts. If something doesn't look or feel right, trust your instincts and ask questions. If you become uncomfortable or experience unexpected pain, immediately interrupt or stop the service. If you received service, but you were unhappy and want to file a complaint, then you can do so through the state department, New York Department of State Division of Licensing Services. In most cases they offer the ability to submit your complaint online or allow you to download the file manually and mail or fax it in.

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I went to Gem Nails for the first time the other day because they offered dip powder manicures. I give 1 star for availability (walk in welcome), 1 star for price (which should have been an indicator), and 1 star for friendliness of the staff. That’s about where it ends and I think even that’s generous, but it’s difficult for me to go as far as give a 2.This was the first time I’ve ever had my current dip powder nails removed using a dremel. I figured he knew was he was doing but a number of the tops of my nails later that night were throbbing and sore, and I have a feeling that’s why. He also trimmed my nails with the dremel... When it came to the actual dip powder, it was also the first time the technician did not DIP my nails in the powder. Instead he used the brush, dipped it into a liquid, and then into the dip powder. It reminded me of when I used to get acrylic nails done, same method. Overall, it was the strangest dip powder experience I have had and I would have been perfectly fine with it if they had come out quality. However, there is variance within the lengths of my nails, some edges are more square than others, some edges are sharp and jagged, and application of the powder is inconsistent. Overall, I was very disappointed with the quality I received at Gem Nails.


Find a local business

Average Rating

I went in and got an acyclic set and the woman that did my nails was rude. She had me hold me arm in an awkward position in the air so I couldn't relax and enjoy getting my nails done. I was also...

Average Rating

This place is friendly, consistent, and accommodating. I like that they don't push to sell you up on everything. They are also willing to work late or early if you really need it. I wouldn't go...

Average Rating

My friend and I went in to get a colorful set of acrylics done buy the people who worked at Gem nails in Henrietta. We usually get out nails done at another salon but we decided to try something...

Average Rating

When you come to Gem Nails, it's like coming home. The employees are so friendly and after seeing me with my mom a few times , would always ask about her if I came alone. There are lots of...

Average Rating

The Tran family is always here and remember me when I walk in. Very clean, professional, friendly service. I am vey happy with my nails and the massages are great!

View all 6 reviews


Nails rochester ny gem

Gem Nails




Business operations may be affected due to COVID-19. Please contact the business directly to verify hours.

Most Recent Comments

  • May 2021

    I use to go to Gem Nails when I lived in Henrietta & loved them! Since I moved, I’ve been trying to find a new nail shop & I haven’t had any luck so from now on, I will be traveling from Greece to Gem Nails! It’s 100% worth it!

  • March 2021

    Always a pleasure to visit. Clean, excellent service, and I always leave with a smile!

  • October 2020

    I loved my nails but not the price... definitely will not be duped for $72 again.

More Comments(48)

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