Hp printer installation help

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HP printer setup (HP Smart app)

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Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.

Install the HP Smart app and set up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.

Do the following if you are setting up the printer on a Wi-Fi network.

  • Place the printer and the computer or mobile device near the Wi-Fi router.

  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

  • Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

  • After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

  1. Download the HP Smart app from hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows 10), or HP Smart - Mac App Store.

    If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

    Note:

    Disconnect from a Virtual Private Network (VPN) connection before downloading.

  2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

  3. In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

    If your printer is not found, continue to the next step.

  4. Restore network default settings on the printer to prepare it for a Wi-Fi connection.

    • Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

    • Most inkjet, Laser NS, and Neverstop printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

    • Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.

    • Envy , e, e, ENVY Pro , DeskJet Plus IA , , and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

  5. Within two hours, restart the printer, close then re-open HP Smart, and then try adding the printer again.

Use the HP Smart app

Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Example of the HP Smart app home screen (mobile, computer)

Example of the HP Smart app home screen (mobile, computer)
  • To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

  • To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.

  • To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

  • To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.

  • To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).

  • To learn about other app features, select one of the following links:

    • Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

    • Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

    • Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.

    • Mobile Fax: Securely send documents to a fax machine or fax-capable printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What are the requirements to use the HP Smart app?

Review connection and software version requirements for the HP Smart app.

  • An HP printer that supports HP Smart

  • The printer is connected to a wireless network with internet access

  • A compatible mobile device or computer.

    • Android and later

    • Apple iOS 13 and later

    • Windows 10 version and later

      For Windows 10 version or earlier, download and install HP Easy Start from hp.com.

    • macOS and later

      For macOS or earlier, download and install HP Easy Start from hp.com or set up your printer using Apple AirPrint. Go to HP printer setup (Apple AirPrint for Mac) for more information.

Why do I need to sign in or create an account to use HP Smart?

An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.

You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Why can't I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

    • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

    • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

    • HP Deskjet and , ENVY and , and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.

  • Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

Which languages do the HP Smart app support?

HP Smart is currently available in the following languages.

  • Arabic (Windows 10, Mac only)

  • Bulgarian

  • Catalan (Windows 10, Mac only)

  • Chinese (Simplified)

  • Chinese (Traditional)

  • Croatian (Windows 10, Mac only)

  • Czech

  • Danish

  • Dutch

  • English

  • Estonian

  • Finnish

  • French

  • German

  • Greek

  • Hebrew (Windows 10, Mac only)

  • Hungarian

  • Indonesian (Windows 10, Mac only)

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Latavian

  • Lithuanian

  • Polish

  • Portuguese

  • Romanian (Windows 10, Mac only)

  • Russian

  • Slovak (Windows 10, Mac only)

  • Slovenian (Windows 10, Mac only)

  • Spanish

  • Swedish

  • Thai (Windows 10, Mac only)

  • Turkish

Which printers are compatible with the HP Smart app?

Most wireless-capable printers manufactured in and later are supported by the HP Smart app.

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Welcome to Software & Drivers, let’s identify your product to get started

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Welcome to Software & Drivers, let’s identify your product to get started

Or select your product from popular printers

The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.

Sample product label

If your laptop is currently functioning you can find the serial number by using a simple keyboard command.

  • 1. From your built-in keyboard, press and hold the Fn + Esc buttons at the same time.
  • 2. An HP System Information pop-up box will appear on your screen with your serial number.

The product information label contains your serial number and product number. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back.

Sample product label

If your computer is currently functioning you can find the serial number by using a simple keyboard command.

  • 1. From your keyboard, press and hold the Ctrl+Alt+S buttons at the same time.
  • 2. An HP System Information pop-up box will appear on your screen with your serial number.
The product information label contains your serial number and product number. For almost all HP products, the product information label can be found from one of the following locations :
  • A label attached to the product (usually on the underside)
  • Laser etching on the surface of the product
  • Inside the battery compartment
  • A purchase invoice or receipt
  • Product packaging or shipping box
  • Documentation that came with the product
Sample product label
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HP printer setup (Windows built-in driver)

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Set up your printer using the printer drivers that come built into Windows.

Add a network printer to Windows

Set up a Wi-Fi or wired network printer in Windows without installing any additional drivers.

  1. Search Windows for and open , and then make sure Yes (recommended) is selected.

    Allowing Windows to download manufacturer drivers
  2. Place the printer and the computer near the Wi-Fi router.

  3. Connect the printer to the same network that your computer is connected to.

    • Wi-Fi connection for printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

    • Wi-Fi connection for most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

    • Wi-Fi connection for HP Deskjet and , ENVY and , and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

    • Wired (Ethernet) network connection: Connect the network cable to the printer Ethernet port and to an available port on the router or access point. At the printer port, the green light should be steady and the orange activity light should blink.

  4. In Windows, search for and open .

  5. Click Add a printer or scanner. Wait for Windows to locate the printer. When found, click the printer name, and then click Add device to complete the setup.

    If your printer is not found, click The printer that I want isn't listed. In the Find a printer by other options window, select an option to locate and add the printer.

    Opening options when the printer is not listed

Add a USB-connected printer to Windows

Set up a USB printer connection in Windows without installing any additional drivers.

  1. Search Windows for and open , and then make sure Yes (recommended) is selected.

    Allowing Windows to download manufacturer drivers
  2. Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.

  3. Turn on the printer, and then connect the USB cable to the printer and to the computer port.

  4. If a message displays, follow any prompts to install the printer.

    • If you can print, the driver installed successfully.

    • If you cannot print, continue with these steps to add the printer in Windows settings.

  5. In Windows, search for and open .

  6. Click Add a printer or scanner, and then wait for Windows to locate available printers.

    • If your printer is found, click it, and then click Add device to complete the driver installation.

    • If your printer is not found, continue with these steps.

  7. Click The printer that I want isn't listed.

    Opening options when the printer is not listed
  8. In the Find a printer by other options window, select Add a local printer or network printer with manual settings, and then click Next.

  9. In the Choose a printer port window, select Use an existing port, select USB (Virtual printer port for USB) from the drop-down menu, and then click Next.

  10. Follow the instructions to install the driver for your printer model.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

How do I use the printer functions and settings?

Windows supports most standard printing and scanning tasks and settings with the built-in driver.

  • Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver.

    • Windows Fax and Scan: In Windows, search for and open . Click New Scan, and then select your printer.

    • Windows Paint: In Windows, search for and open . Click .

    • Windows Scan app: In Windows, search for and open the app . If it is not listed, go to Windows Scan (in English) to install it.

  • Set up print jobs: Depending on the app, click the menu icon , and then click Print, or click .

  • Check estimated ink levels: View the ink level indicators on the printer control panel, if available. Or print a self-test page or printer status report.

  • Change print settings: In Windows, search for and open . Click your printer name, click Manage, and then click Printing preferences in the left sidebar.

  • Fax: Use the buttons and menus on the printer control panel.

  • Access the printer homepage (network printers): Manage preferences, get firmware updates, and perform maintenance tasks. To open the homepage, enter the printer IP address into an internet browser address bar. Use one of the following methods to get the IP address.

What if the printer did not connect to the network?

Check for network issues and review setup requirements if the printer failed to connect.

  • Check the network connection: Move the printer and computer or mobile device closer to the WI-Fi router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, wait 15 seconds, and then reconnect it.

  • Printer is off or in sleep mode: Touch the printer touchscreen or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Restart the printer: Restarting the printer can clear possible error conditions and restore the Wi-Fi connection.

  • Check the printer Wi-Fi signal: If your printer has a light next to a Wireless icon or button , make sure the light is on. Check the wireless settings to make sure the signal is turned on.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.

What if my printer is not found or the connection failed during USB setup?

Check the USB cable for damage and recommended length, and then restart your printer and computer.

  1. Turn off the printer and the computer.

  2. Disconnect the USB cable from the computer and printer, and then inspect the cable.

    • If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.

    • If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

  3. Connect the cable to the printer.

  4. Turn on the computer, and then wait for the start up process to complete.

  5. Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows).

What if my printer is not found or the wired network connection fails?

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection.

  1. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

  2. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

    Note:

    Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector.

  3. Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer's Ethernet port.

  4. Turn on the printer.

  5. Check the lights on the printer's Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.

  6. Print a Wireless Network Test Results or Network Configuration report.

  7. Make sure the Network Status is Ready, or follow any instructions to resolve network issues identified on the report.

    Under the General Information section, the Network Status displaying as Ready

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HP printer setup (USB cable)

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Set up your printer for a USB connection on a Windows computer, Mac, or Chromebook.

Set up a USB printer connection (Windows)

Download the HP Smart app, and then follow the instructions to set up a USB connection in Windows.

  1. If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

    Search for and open Printers & scanners, and then select the name of your printer from the list. Click Remove device, click Yes, and then restart the computer.

  2. Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.

  3. Go to HP Smart - Microsoft Store and install the HP Smart app.

  4. Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

Set up a USB printer connection (Mac)

Download the HP Smart app, and then follow the instructions to set up a USB connection in macOS.

  1. If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

    Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax. Select the name of your printer, click the Minus sign, and then restart the computer.

  2. Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.

  3. Go to HP Smart - Mac App Store and install the HP Smart app.

  4. Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

Set up a USB printer connection (Chromebook)

Connect the USB cable, and then set up the USB connection in Chrome OS.

  1. Connect the printer USB cable to the computer.

  2. On the computer, click the clock in the bottom-right corner, and then click the Settings icon .

  3. Scroll down and select Advanced.

  4. Under Printing, click Printers, and then click Add Printer.

    • If your printer displays, select it, and then click Add.

    • If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

    Clicking Add

Alternative USB connection options

Set up a USB printer connection using different method.

Set up a USB printer connection with a built-in driver (Windows)

When you connect the printer USB cable, Windows automatically installs and adds your printer to provide basic printing functionality.

  1. Make sure there is an open USB port available directly on your computer. If you use a USB hub or docking station, the printer might not receive enough power to operate properly.

  2. Connect the printer USB cable to the computer.

    • If a 'Found new hardware' message displays, follow any prompts to install the driver, and then send a print job to confirm the connection.

    • If the printer connection or print job fails, continue with these steps.

  3. Search for and open Printers & scanners.

  4. Click Add a printer or scanner.

    • If your printer is in the list, select it, click Add device, and then follow the prompts to install the driver.

    • If you printer is not in the list, continue with these steps.

  5. Click The printer that I want isn't listed, and then select Add a local printer or network printer with manual settings.

  6. Click Next, select Use an existing port, select (USB Virtual printer port for USB) from the drop-down menu, and then click Next.

  7. If prompted, click Windows Update, and then wait for the print drivers to finish updating.

  8. Under Manufacturer, select HP or Hewlett Packard, and then select the name of your printer.

    Selecting HP under Manufacturer, and then selecting your printer name
  9. Click Next, and then follow the prompts to install the driver.

  10. Disconnect then reconnect the USB cable to complete the printer setup.

Set up a USB printer connection with a built-in driver (Mac)

When you connect the printer USB cable, macOS automatically installs and adds your printer to provide basic printing functionality.

  1. Click the Apple icon , click System Preferences, and then click Software Update. Install any available updates, and then restart your Mac.

  2. Make sure there is an open USB port available directly on your computer. If you use a USB hub or docking station, the printer might not receive enough power to operate properly.

  3. Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.

  4. If your printer displays in the list, select it, and then click the Minus sign to remove the printer.

  5. Connect the printer USB cable to the computer.

  6. If prompted to download new software, follow the instructions to install it.

  7. Confirm your printer is listed under Printers.

    • If your printer is in the list, the setup is complete.

    • If your printer is not in the list, continue with these steps.

    Example of the Printers & Scanners window with printers displaying
  8. Click the Plus sign, click Add Printer or Scanner, and then select the name of your printer.

  9. From the Use or Print Using drop-down menu, select AirPrint or Secure AirPrint, and then click Add.

    If AirPrint is not an available option, select the printer name, or click Select Software to choose a driver.

    Confirming AirPrint is select in the Use menu

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Installation hp help printer

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HP DeskJet Plus 4100, Unbox, SetUp, Wireless Scanning Tutorial, SetUp Ink, Alignment !!

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